Best Practices for Patient Connectivity

The following points may be helpful in establishing patient connectivity.

Note: Not all points may be applicable to all devices.

	Help the patient register the device and complete a modem call during setup or before leaving the patient’s home. If troubleshooting is required, contact Philips Respironics product support while you still have access to the PAP device.
	When data can’t be entered into Care Orchestrator proactively, one may still initiate a modem call. If the device displays a ‘3-0’ code, it has successfully contacted our servers.
	Assign the physician care team, along with a device serial number (DSN), in the first 48 hours so physicians can access the data.
	Search physician by NPI (national provider identifier) when adding the physician to the care team. However, if you can’t find it, contact the physician and ask to have their NPI added to the physician's profile.
	Enter the DSN within the first 48 hours of setup to ensure patient usage data can be accessed so you can quickly communicate with patients who are non compliant.
	Enable rule “No therapy data – connected” to generate a task in Care Orchestrator alerting the DME of potential connectivity issues.
	Enter the exact email address the patient used to set up their device account when creating the patient profile in Care Orchestrator. Your patient will receive an invite via email. Once accepted, you and your patient will be able to review the data.
	Through Care Orchestrator’s extended-search feature, physicians can validate a patient with their name, DOB and device serial number (last five digits), which is required to enter during patient setup. Your patient can access the device serial number from the “My Provider” menu under device information.