Care Orchestrator
Click here to see this page in full context

You must have Clinical User,or Clinical Assistant permissions to perform these tasks.

This help topic describes functionality that may not be part of the feature set in use at your company.

Device Messaging

The Device Messaging feature allows Clinical Users to send care related messages to compatible patient devices via modem.

Note: This feature currently applies to DreamStation and DreamStation 2 devices with assigned prescriptions.

Create Device Messages / Send Device Messages to Modem

To create device messages:

  1. Open the Patient page for the desired patient. For detailed instructions, see View Patient. 

    Patient information displays. 

  2. Click the Equipment tab.

    Equipment section displays.

  3. Locate the device to view messages, and click the Device Messaging button.

    Device Messaging window displays current messages for that device.

  4. Click the Add Message button.

  5. Click the pull-down menu to choose pre-configured or custom messaging options.

    Note:  If the device is a DreamStation 2 the following canned messages may exist. Canned messages are different based on the market.

    • Check your filters and replace them as directed.

    • Call your provider about a new mask.

    • Upload your therapy device's SD card at DreamMapper.com.

    • Provide therapy hours to your homecare provider.

    • Call provider for a routine follow-up.

    • You have a home visit scheduled for:  [date].

    • You have a checkup appointment on: [date].

      Note:  If the visit scheduled message or the checkup appointment is selected, an Appointment Date field displays.  This specifies the date that will be used in the message.

    • Your mask is approaching end of life. A new mask will be shipped soon from Philips.  

    • If you need assistance with your therapy device contact your healthcare provider or Philips.

    • You missed a scheduled checkup. Contact your healthcare provider for a new appointment.

    • You failed to make last month's appointment. Contact your healthcare provider for a new appointment.

  6. Select Initial Date, Frequency, and Recurrence options.

    Note: Recurrence option is not available if Once is selected for Frequency.

  7. Click Save.

    Device message is saved

  8. To send messages to the device, click Send to Modem.

    Messages are sent to device when following confirmation displays: Patient messages were sent. Please check Activity Log for updates.

    Note: All device messaging activity is displayed in the Activity Log.

Edit Device Messages

To edit device messages:

  1. With Device Messaging window displayed, click the Edit button. .

  2. Update desired settings and click Save.

    Device message updates with new information.

Delete Device Messages

  1. With Device Messaging window displayed, click the Delete button. .

    Deleted message is grayed out.

  2. Click Send to Modem button to remove deleted message from the Device Messaging list and from the associated device.

© Koninklijke Philips N. V., 2025. All rights reserved.