You must have Administrator rights to perform this task.

This help topic describes functionality that may not be part of the feature set in use at your company.

 

Activate or Deactivate Users

The Activate and Deactivate User feature allows Administrators to activate and deactivate a user's account. Deactivated users will be unable to use features in Care Orchestrator and will be visibly marked as Inactive throughout the application. Inactive users will not be able to login to Care Orchestrator until an administrative user has updated their Status to Active.

Administrative users can find inactive users through searches where the deactivated users’ information is displayed in search results. Other administrative users can update inactive user accounts.

Note: To display all users, click Users under the Administration tab, then click Show All.

To activate or deactivate a user:

1. In the Users section under the Administration tab, enter a user's information and click the Search button.
   
   Note: To find a user, enter a user name, first name, last name, or email. Email must be surrounded by quotations.

2. Locate the desired User in the Search results and click the Activate button to activate the user or the Deactivate button to deactivate the user.
   
   Note: The user's current status will determine which button option is available.
   
   Depending on the activation update you selected, you will be prompted with a confirmation to Activate or Deactivate the user.

3. Click the Activate button (or Deactivate button) to confirm your selection.

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